Refund and Returns Policy

Returns & Refund Policy

In case your order arrives with transit-related damage or any delivery issues, you may request a return within 7 days from the date of receipt.

Returned items must be unused, undamaged, and kept in their original packaging as delivered. Products that show signs of use or are returned without proper packaging may not qualify for a return.

Return Process

To initiate a return, please reach out to our support team through the official communication channel available on our website. Once your request is reviewed, you will receive instructions along with a return authorization form that must be completed and included with the returned item.

Please note that return shipping costs are borne by the customer, and the company does not cover return courier charges.

Important: Orders that have already been placed are final and non-cancellable under any circumstances.

Refund Status Delays

If your refund has not yet reflected in your account, we recommend taking the following steps:

• Recheck your bank or payment account

• Contact your card provider, as posting times may vary

• Consult your bank, as processing delays can occur

If all steps have been followed and the refund is still pending, please contact our customer support team through the website for further assistance.

Discounted Products

Refunds are applicable only to items purchased at regular pricing. Products bought under promotions, discounts, or special offers are not eligible for refunds.

Exchanges

Exchanges are processed only in cases of damaged or defective products. If your item qualifies, you may request a replacement for the same product by following the exchange procedure outlined by our support team.